1. Where we ship from
All orders are packed and dispatched by Jai Ambe Art Jewellery from 1, Mohan Yadav Chawl, Yadav Nagar, Khairani Road, Sakinaka, Mumbai, Maharashtra 400072, India. We ship within India and to international destinations through third-party courier partners.
2. Processing time
Orders are usually dispatched within 1 to 3 business days of confirmation. Custom-sized, engraved or made-to-order pieces can take longer, and we will tell you the expected dispatch date when we confirm the order.
3. Delivery time
The estimated delivery time is shown on each product page and is typically 3 to 10 business days after dispatch, depending on the product and destination. These are estimates, not guarantees. Deliveries can be delayed by courier disruptions, customs clearance, weather or public holidays.
4. Shipping charges
Shipping charges, if any, are shown or communicated to you before you pay.
5. International orders
Import duties, taxes and customs fees charged by the destination country are the responsibility of the recipient and are not included in the product price or shipping charge, unless stated otherwise. Customs authorities may open or hold a parcel, which can add to the delivery time.
6. Tracking
Once your order is dispatched we send the courier name and tracking number to the email address or phone number given with the order.
7. Delivery issues
- Please make sure the shipping address and phone number are complete and correct. We are not responsible for delays or loss caused by incorrect details, and re-delivery charges may apply.
- If a parcel arrives visibly tampered with or damaged, please refuse delivery or record it with the courier, and contact us within 48 hours.
- If your order has not arrived within the estimated time, contact us and we will trace it with the courier. Parcels confirmed lost in transit are replaced or refunded in full.
8. Contact us
For any question about this policy or an order, reach us at:
- Business name: Jai Ambe Art Jewellery (trading as Ambe Jewellers)
- Proprietor: Pooja Kedar Gupta
- GSTIN: 27BLYPG3289H1ZE
- Address: 1, Mohan Yadav Chawl, Yadav Nagar, Khairani Road, Sakinaka, Mumbai, Maharashtra 400072, India
- Email: ambe8jewellery@gmail.com
- Phone: +91 98678 75915
- Hours: Monday to Saturday, 10:00 am to 7:00 pm IST