1. Who we are
This website is operated by Jai Ambe Art Jewellery (trading as Ambe Jewellers), 1, Mohan Yadav Chawl, Yadav Nagar, Khairani Road, Sakinaka, Mumbai, Maharashtra 400072, India. This policy explains what personal information we collect when you use the website or place an order, how we use it, and the choices you have.
2. Information we collect
- Details you give us when ordering: name, phone number, email address, shipping and billing address, and any order notes such as ring size or engraving text.
- Details you give us when you contact us or subscribe to our newsletter: name, email address, phone number and the content of your message.
- Payment information: payments are handled by our payment gateway partners. We receive the payment status and a transaction reference, but not your full card number, CVV, UPI PIN or net-banking password.
- Technical information: IP address, browser and device type, and pages visited, collected through cookies and similar technologies.
3. How we use your information
- To confirm, process, ship and deliver your orders.
- To handle cancellations, returns, exchanges and refunds.
- To answer your questions and provide customer support.
- To prevent fraud and keep the website secure.
- To meet legal, tax and accounting obligations.
- To send offers and updates, only where you have opted in. You can unsubscribe at any time.
4. Who we share it with
We do not sell or rent your personal information. We share it only as needed with:
- Payment gateways and banks, to process your payment and any refund.
- Courier and logistics partners, to deliver your order.
- Service providers who host the website or send email and messages on our behalf.
- Government, tax, customs or law enforcement authorities, where the law requires it.
5. Cookies
We use cookies to keep the website working and to understand how it is used. You can block or delete cookies in your browser settings, though some parts of the website may not work properly without them.
6. How long we keep it
We keep order and invoice records for as long as tax and accounting laws require. Other personal information is kept only for as long as it is needed for the purposes described above, and is then deleted or anonymised.
7. Security
We use reasonable technical and organisational measures to protect your information, and payment pages are served over encrypted connections by our payment gateway partners. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. Your rights
You may ask us to access, correct, update or delete your personal information, or withdraw consent you have given, by writing to us at the contact details below. We may need to keep some information where the law requires it. We respond to requests and grievances within the timelines set by applicable law.
9. Children
The website is not intended for anyone under 18, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time. The latest version is always published on this page with its date.
11. Grievance officer
Privacy concerns and complaints can be addressed to Pooja Kedar Gupta, Jai Ambe Art Jewellery, at ambe8jewellery@gmail.com or +91 98678 75915.
12. Contact us
For any question about this policy or an order, reach us at:
- Business name: Jai Ambe Art Jewellery (trading as Ambe Jewellers)
- Proprietor: Pooja Kedar Gupta
- GSTIN: 27BLYPG3289H1ZE
- Address: 1, Mohan Yadav Chawl, Yadav Nagar, Khairani Road, Sakinaka, Mumbai, Maharashtra 400072, India
- Email: ambe8jewellery@gmail.com
- Phone: +91 98678 75915
- Hours: Monday to Saturday, 10:00 am to 7:00 pm IST