1. Cancellations
- You can cancel an order at any time before it is dispatched by emailing ambe8jewellery@gmail.com or calling +91 98678 75915 with your order details.
- Orders cancelled before dispatch are refunded in full.
- Once an order has been dispatched it can no longer be cancelled, but it may be returned under the returns section below.
- Custom-sized, engraved or made-to-order pieces cannot be cancelled once work on them has started.
2. Returns
- Returns are accepted within 14 days of delivery, unless a different return window is stated on the product page.
- The item must be unworn, undamaged and in its original packaging, with all tags and certificates.
- Custom-sized or engraved pieces are final sale and are not eligible for return, unless they arrive damaged or defective.
- To start a return, contact us with your order details and the reason. We will share the return address and instructions. Please do not send an item back before hearing from us.
- Unless the item is damaged, defective or not what you ordered, return shipping is at your cost.
3. Damaged, defective or wrong items
If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund, including shipping charges, at no extra cost to you.
4. Exchanges
Exchanges for a different size or an alternate design are available within the return window, subject to stock. Any price difference is charged or refunded as applicable.
5. Refunds
- Returned items are inspected when they reach us. We will let you know by email whether the refund is approved.
- Approved refunds are issued to the original payment method within 5 to 7 business days of approval. Your bank or card issuer may take a few more days to show the credit.
- Original shipping charges, and any customs duties or taxes paid on international orders, are not refundable unless the return is due to our error.
- If a payment is debited but the order is not confirmed, the amount is reversed automatically by the payment gateway, usually within 5 to 7 business days.
6. Contact us
For any question about this policy or an order, reach us at:
- Business name: Jai Ambe Art Jewellery (trading as Ambe Jewellers)
- Proprietor: Pooja Kedar Gupta
- GSTIN: 27BLYPG3289H1ZE
- Address: 1, Mohan Yadav Chawl, Yadav Nagar, Khairani Road, Sakinaka, Mumbai, Maharashtra 400072, India
- Email: ambe8jewellery@gmail.com
- Phone: +91 98678 75915
- Hours: Monday to Saturday, 10:00 am to 7:00 pm IST